We build custom WhatsApp automation systems that capture leads, support customers, and drive sales 24/7. Your customers are already using WhatsApp to contact you, but managing hundreds of individual chats manually is inefficient.
This inefficiency costs you valuable time and leads to lost sales opportunities every single day.
Our service transforms your WhatsApp account from a reactive, time-consuming inbox into an automated business asset. We design intelligent systems that engage every customer instantly, answer questions accurately, and guide serious buyers toward a sale, even when you are closed.
This allows your team to focus on high-value tasks instead of repetitive administrative work.
Stop Losing Sales and Wasting Time on WhatsApp
Many Kenyan businesses face the same set of frustrating challenges when using WhatsApp as a primary communication tool.
These problems directly impact your revenue and your team's productivity. We build solutions that specifically address these operational bottlenecks.
Missed Leads After 5 PM
A potential customer finds your business online at 8 PM and sends an inquiry on WhatsApp.
They are ready to buy, but your team has gone home for the day. By the time you reply the next morning, that customer has already found and paid a competitor who responded immediately.
Our automated systems ensure every lead receives an instant, professional response, no matter the time of day.
The Constant "How Much?" and "Where Are You?" Questions
Your staff likely spends a significant portion of their day typing out the same answers to the same questions.
This is a direct operational cost. Every minute spent answering a routine question is a minute not spent talking to a serious buyer or growing the business.
We build systems that handle these common inquiries for you, freeing up your team for more important work.
The Manual M-Pesa Follow-Up Problem
The process of guiding a customer through an M-Pesa payment is slow and requires constant manual intervention.
You send instructions, wait for the customer to pay, check your statements, and often have to send reminders.
This delays the entire sales cycle. We create automated workflows that streamline this process, making it faster for both you and your customer.
Our WhatsApp Automation Services (What We Build For You)
Our work is focused on creating practical systems that solve specific business problems. We don't offer generic software; we design and implement tailored automation flows that integrate directly into your sales and customer service processes.
These are the core solutions we provide.
24/7 Lead Capture and Qualification Bot
This system instantly responds to every new message on your WhatsApp Business account. It engages potential customers with a series of qualifying questions you help us define, such as their budget, needs, or location.
Once a prospect is identified as a serious buyer, the bot can seamlessly hand over the conversation to a member of your sales team or schedule a call. This ensures your staff only invests time in conversations that are likely to result in a sale.
Instant FAQ and Customer Support Assistant
We build an automated assistant that provides immediate and accurate answers to your most frequently asked questions.
This includes information about your business hours, office location, service pricing, or delivery policies.
By handling these routine inquiries automatically, the system reduces your team's workload and provides a better, faster support experience for your customers.
Automated Appointment and Booking System
For service-based businesses, scheduling appointments often involves a frustrating back-and-forth of messages.
We eliminate this by integrating your WhatsApp bot with your business calendar.
The system shows your available time slots to customers, allowing them to book a consultation, site visit, or meeting directly within the chat, without any manual input from your team.
E-commerce and M-Pesa Payment Automation
We create a guided sales flow for businesses that sell products or services directly through WhatsApp.
The system can help customers select products, collect delivery information, and provide clear M-Pesa payment instructions.
It can also be configured to automate the payment confirmation process, streamlining your entire order fulfillment cycle and reducing the need for manual follow-ups.
Our Process for Building Your Custom WhatsApp Bot for Your Business
We follow a clear, structured process to ensure the final system is effective, reliable, and perfectly aligned with your business goals. Our approach is designed to handle all technical complexities so you can focus on the strategy.
- Strategy Session: We start with a detailed discussion to understand your sales process and identify the most critical bottleneck you want to solve with automation. We define the primary goal for your system.
- Conversation Design: Our team works with you to script the entire conversation flow. We design it to be natural, helpful, and effective at guiding users toward the desired outcome, whether that's a qualified lead or a completed sale.
- Technical Build and Integration: We manage the entire technical setup, including securing WhatsApp Business API access. Our developers then build the chatbot and integrate it with any necessary third-party tools, like your calendar or CRM.
- Launch and Optimization: After rigorous testing, we launch the bot on your account. We then monitor its performance and analyze user interactions to identify areas for improvement, ensuring the system delivers the best possible results.
Why Collins Meroka Digital is the Right Partner
Implementing effective automation requires more than just technology; it demands a partner who understands your specific business context.
Our value lies in combining technical skill with a deep understanding of the Kenyan market to build solutions that actually work.
Focus on Kenyan Business Needs
We don't use generic, one-size-fits-all templates. Our team has direct experience designing automation flows that handle the unique aspects of doing business in Kenya, from integrating M-Pesa payment confirmations to scripting conversations that resonate with local customers.
This specialized knowledge is critical for building a system your customers will find genuinely useful.
A Results-Driven Approach
Our primary goal is to deliver a clear return on your investment.
We build systems designed to produce measurable business outcomes, such as an increase in qualified leads, a reduction in manual administrative hours, or a faster sales cycle. We focus on the metrics that matter to your bottom line.
Full Service, No Technical Headaches
Navigating the requirements of the WhatsApp Business API and building a reliable chatbot can be complex. We manage the entire process for you. This includes the application, technical setup, development, and ongoing maintenance.
You get the benefits of a powerful automation system without needing any in-house technical expertise.
Book Your Free WhatsApp Strategy Call
Stop allowing your WhatsApp inbox to be a source of stress and missed opportunities. It is possible to transform it into a predictable, automated engine for growth. The first step is to identify a clear strategy.
We invite you to schedule a free, no-obligation call with our team. During this session, we will analyze your current customer communication process and provide a straightforward plan outlining how a custom WhatsApp automation system can solve your most significant challenges.
There is no pressure to buy; our goal is to show you what is possible.
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