Privacy Policy

At Collins Meroka Digital Marketing Agency, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital marketing services or visit our website.

By using our services or website, you consent to the data practices described in this policy. We encourage you to review this policy regularly as it may be updated from time to time.

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Business information (company name, industry, website)
• Payment and billing information
• Communication preferences
• Social media account information (when relevant to services)
• Marketing campaign data and analytics

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and version
• Operating system information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Referral source and search terms

1.3 Third-Party Information

We may receive information about you from third-party sources such as:

• Social media platforms (Facebook, LinkedIn, Twitter, Instagram)
• Google Analytics and Google Ads
• Marketing automation platforms
• Business directories and databases
• Partner referrals and collaborations

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our digital marketing services
• Communication: To respond to inquiries, provide customer support, and send service updates
• Marketing: To develop and execute marketing campaigns on your behalf
• Analytics: To analyze campaign performance and website traffic
• Billing: To process payments and manage billing inquiries
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To operate, maintain, and improve our business

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing platforms
• Analytics and reporting tools
• Payment processing
• Customer relationship management (CRM)
• Cloud storage and backup services

3.2 Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients
• Investigate fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to confidentiality agreements.

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Alteration or corruption of data

Our security measures include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

7.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

7.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Enable targeted advertising and remarketing
• Preference Cookies: Remember your settings and preferences

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality and service quality.

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Your information may be transferred to and processed in countries other than Kenya, including countries that may not have the same data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: