Terms of Service

Welcome to Collins Meroka Digital Marketing Agency. These Terms of Service ("Terms") govern your use of our digital marketing services, including but not limited to SEO, web development, social media marketing, and online advertising services provided by Collins Meroka Digital Marketing Agency ("Company," "we," "us," or "our").

By engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms. Please read them carefully before proceeding with any service engagement.

1.1 Service Scope

Our services include but are not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) advertising management
• Social media marketing and management
• Website design and development
• Content creation and marketing
• Digital marketing strategy and consultation
• Email marketing campaigns
• Online reputation management

1.2 Service Delivery

All services will be delivered according to the specific terms outlined in your service agreement or proposal. Timelines and deliverables may vary based on project scope and complexity.

1.3 Performance Expectations

While we strive to achieve optimal results, digital marketing outcomes depend on various factors including market conditions, competition, and algorithm changes. We do not guarantee specific rankings, traffic volumes, or conversion rates unless explicitly stated in writing.

2.1 Information and Access

You agree to provide:

• Accurate and complete business information
• Timely access to necessary accounts and platforms
• Required login credentials and administrative access
• Brand assets, content, and materials as needed
• Prompt feedback and approvals when requested

2.2 Compliance

You warrant that your business operates in compliance with all applicable laws and regulations. You are responsible for ensuring all content and business practices comply with relevant industry standards and legal requirements.

2.3 Communication

You agree to maintain regular communication and respond to our requests within reasonable timeframes to ensure project success and timely delivery.

3.1 Fees and Payment

Payment terms are specified in your service agreement. Unless otherwise agreed, payments are due within 30 days of invoice date. Late payments may incur additional charges.

3.2 Refund Policy

Refunds are handled on a case-by-case basis. Work already completed or campaigns already launched are generally non-refundable. Any refund requests must be submitted in writing within 30 days of service delivery.

3.3 Advertising Spend

For PPC and advertising services, you are responsible for all advertising spend in addition to our management fees. Advertising budgets are controlled by you and billed directly by the advertising platforms.

4.1 Client Materials

You retain ownership of all materials, content, and intellectual property you provide to us. You grant us a limited license to use these materials solely for the purpose of delivering our services.

4.2 Work Product

Upon full payment, you will own the final deliverables created specifically for your project. However, we retain ownership of our methodologies, processes, and any general knowledge gained during the engagement.

4.3 Third-Party Tools

Some services may require third-party tools or platforms. You are responsible for obtaining necessary licenses and complying with third-party terms of service.

We maintain strict confidentiality regarding your business information, strategies, and data. We will not disclose confidential information to third parties without your explicit consent, except as required by law.

Similarly, you agree to maintain confidentiality regarding our proprietary methods, strategies, and business practices.

Our liability is limited to the amount paid for our services. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Changes in search engine algorithms or platform policies
• Third-party platform outages or technical issues
• Actions or omissions of third-party service providers

7.1 Termination by Either Party

Either party may terminate services with 30 days written notice. Upon termination, you remain responsible for payment of all services rendered up to the termination date.

7.2 Immediate Termination

We reserve the right to immediately terminate services if:

• Payment is more than 30 days overdue
• You breach these Terms of Service
• Your business practices violate applicable laws
• You engage in harmful or unethical behavior

8.1 SEO Services

SEO results take time and are influenced by factors beyond our control. We follow ethical, white-hat SEO practices and cannot guarantee specific rankings or timeframes for results.

8.2 Social Media Management

All social media content is subject to platform policies and guidelines. We are not responsible for content removal or account suspension by social media platforms.

8.3 Website Development

Websites are delivered with basic training and documentation. Ongoing maintenance and updates may require additional service agreements.

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or platform policy changes.

These Terms are governed by the laws of Kenya. Any disputes will be resolved through the courts of Kenya or through mutually agreed arbitration.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

For questions about these Terms of Service, please contact us: